Returns & Exchange

Last updated: October 2026

We want you to love what you order. If something is not right, here is how returns and exchanges work.

Return window

You can request a return or exchange within 7 days of receiving your order.

Eligible items

• Items that are unused, unwashed and unaltered
• Items with all original tags and packaging
• Items that arrived damaged, defective or different from what you ordered

Items we cannot accept

• Items that have been worn, washed, altered or damaged after delivery
• Items without original tags or packaging
• Requests made after the 7-day window

How to request a return or exchange

1. Email hello@dmstores.in within 7 days of delivery.
2. Include your order number, the item name, the reason, and clear photos if the item is damaged or incorrect.
3. We will review your request and confirm the next steps by email.

Exchanges

Many of our items are limited in quantity, so exchanges for a different size or colour depend on availability. If your preferred item is not available, we will offer a refund instead.

Refunds

Once we receive and inspect the returned item, we will process your refund to the original payment method within 5–7 business days. For cash-on-delivery orders, we will ask for your bank or UPI details to send the refund.

Return shipping

If the item was damaged, defective or incorrect, we will arrange the pickup at no cost to you. For size or preference exchanges, return shipping charges may be paid by the customer.